Frequently Asked Questions

EezyMall

Shipping Information...

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions EezyMall

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

* Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card & Debit Card (Visa, MasterCard, Discover, and American Express) .

FAQ

How long is the shipping?

Shipping usually takes 2 to 3 weeks from the date of your order, but can even be earlier, as fast as 5 days depending on your location!

How do I make a purchase?

We currently accept payments using your Paypal accounts or credit/debit cards. As promised, shopping with us is super easy, safe and secured with our PCI-compliant payment gateways!

  1. Just click on any item you want to review the details.
  2. Select your choice of color, size, etc. if applicable, and click on ‘Add To Cart’.
  3. You will then be directed to your Shopping Cart Summary or a cart drawer will appear from the right hand side of your screen. Here, you can choose to continue browsing for more items or proceed with your payment by clicking on the “CHECKOUT” button. If you wish to add more products on your cart, simply go back to our catalog pages or product page, then repeat steps 1 and 2.
    There are also two ways to checkout: (1) you can click the PayPal button on the cart page which will activate PayPal’s secure payment process in a popup window (2) or you can click on the “CHECKOUT” button to proceed to Peppermint Berri’s standard secure checkout process. Right here, you may again choose to pay using your PayPal balance, or continue using your debit/credit card.
  4. If you have clicked the “CHECKOUT” button and been redirected to the checkout page, fill out the required information in each process step. Always double check your order summary in each step as it gets updated e.g. when you are adding a shipping method, or applying a discount code.
  5. Make sure to confirm your mailing address and phone number so we can include it on the delivery notice, so the postman can reach you just in case you’re not home when your package arrives.
  6. For the 3rd and last step of the checkout process which is the payment method step, proceed with your payment using your debit/credit card or PayPal balance. Always confirm your payment information.
  7. Finish your purchase by clicking on “Complete Order” button. You will then be redirected to the thank you/order status page. You may want to bookmark or take note of the information on this page since it contains details (e.g. order tracking number) which you can use later to monitor the status of your purchase or any relevant updates.

Are there any warranties/ guarantees on the product?

We offer a no questions asked return policy of 30 days right after you received your purchase for your ease of mind! For more information do kindly read our Return policy here!

The style/size/color I want is out of stock! When will you be restocking?

EezyMall offers products from various participating merchants so we cannot really say when the items will be back again. But you can always let us know if there are certain products that you want and we’ll be more than happy to double check for you!

How do I return my purchase?

We are so sorry things didn’t turn out as what you expected! First, do get in touch with one of our friendly customer representatives and we will see what we can do to ease your problems! Also, please do refer to our Returns policy page for more information on what can and cannot be returned.

How can I reach you?

Our friendly team of customer services is available ’round the clock at [email protected], or you can hit us up with a message HERE. Be sure to subscribe to our email list for our special promotions so you can get better deals for the amazing products we have in store!

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